Details: POSITION SUMMARY: A self motivated professional that manages and supports our eCommerce Websites. The role of the Business Analyst will be to effectively support business aspects of the APD eCommerce environment. PRIMARY DUTIES AND RESPONSIBILITIES: 1. Translates business requirements to IT and third-party vendors to design solutions that best leverage the functionality of our Websphere Commerce installation. 2. Facilitates the resolution of all issues related to our Websphere Commerce version 7 application. 3. Responsible for performing administrative duties related to APD eCommerce websites. 4. Researches and performs levels 1 and 2 troubleshooting of production issues, and communicates resolution. 5. Maintains relationship with 3rd party solution partners. Works with solution providers to maintain schedules and resolve issues. 6. Manages and communicates project status and open issues. 7. Works closely with all functions (Sales, IT, marketing, logistics, operations) to ensure deadlines are met. 8. Recommends online merchandising strategies to improve shop site aesthetics. 9. Analyzes sales performance and web analytics to identify risks and opportunities. 10. Manages and coordinates online promotional strategies and track results. 11. Constantly reviews onsite search performance and manages a roadmap for improvements. 12. Identifies opportunities to improve the performance of the website through an understanding of customer behaviors and intents. 13. Supports other eCommerce efforts with analytic insights. 14. Supports both internal and external customers who use our site. 15. Drive search engine optimization performance for all sites. 16. Performs other duties and/ or responsibilities as assigned.
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